You get your whole year's worth of phone service with free long distance and all the added features included; from caller id, voicemail, call waiting, etc for just $19.95 a year! The first year is free and all you have to pay initially is $39.95 to buy the Magic Jack and your ready to go and will not have to pay any taxes or phone fees like you pay with normal telephone companies.
You do need a computer with a USB port to plug the jack in and then you will plug your phone into the jack. You also need a broadband connection and these days broadband is becoming the norm in most homes for Internet service.
Take for instance Comcast......even on their low digital voice plan, you pay $33 a month PLUS federal, state taxes and phone surcharges for your monthly phone service! That adds up to $396.00 a year plus all the taxes and surcharges on top of that.......you are actually paying close to $500 a year for a home phone! With Magic Jack......you get all the features, free local and long distance all the time.....and you pay one flat fee of $19.95 a year! That saves you.........DRUM ROLL PLEASE:
$376 + a year!!!!!!!
So what are you waiting for? Join us in enjoying free local, long distance, with all the features and pocketing some serious cash every year! Goodbye taxes and phone surcharges! =0
http://www.magicjack.com/
Still not convinced? Watch these:
How incredible to have phone service for only $20 a year! Thank you for sharing that great $ saving tip!
ReplyDeleteYour welcome!
ReplyDeleteyes, i am in my second week of using majic jack and so far it works perfectly. you need the computer on to use it. i am using an old phone and the quality coming in and going out is just the same as my landline. i dont leave majic jack plugged in all the time as i am only using it for long distance calls and no one can tell the difference. i am also using googles new grand central and thats a great service and free.
ReplyDeleteThanks for your comment anonymous! Glad that its working great for you! ; ) Happy Savings!
ReplyDeleteI bought two magic jacks at $39.95 each, total of $79.90. (free shipping) They charge my account $140.65. In trying to find out why, the phone # I have always have the voice mail full, and the on-line chat they have is useless. They never answer your questions. I can find no address for them. Are they really a legal company, or are they taking the people for all they can get and then closing down?
ReplyDeleteThe Magic Jack is absolutely phenomenal in every way. All phone companies, including the ever so overated companies such as Vonage and Skype will be tucking their tails between their legs and regrouping in boardrooms from sea to shining sea, if they are not doing so already. Magic Jack is the future of our progression, accept it embrace it. More importantly, buy it, you will not regret it...MJ_user_4_life
ReplyDeleteI DO NOT RECCOMEND GETTING THIS THERE IS LITTLE TO NO SUPPORT and they really don't care about there customers just sales
ReplyDeleteChat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Pauline'
Pauline: Hello, how may I help you?
Phoebe Whelchel: hello
Pauline: Hi
Pauline: How may I assist you today?
Phoebe Whelchel: i have gone overthis before antd i never got any answers maby you can help me i never recived my order but usps said it was delivered
Pauline: I apologize for the inconvenience caused. May I have your order number please?
Phoebe Whelchel: it has been sence the 27 of last month when i ordered it
Phoebe Whelchel: i paid extra for promped shipping
Phoebe Whelchel: magicJack Order#: ------- has Shipped - tracking no: -----
Pauline: Your order is already shipped on 27.
Pauline: 2008-03-27 [O]rder Shipped USPS Tracking No: --------
Phoebe Whelchel: i am getting verry fustrated because the last person i chatted with tryed to make it out to be my fault
Pauline: I would request you to please contact the website USPS.com by putting the tacking number on the website.
Phoebe Whelchel: i know this and it also says it was delivered and i was home all day that day and i receved i add flyer and no item
Pauline: I would request you to please contact your local post office and confirm if they had sent back the MJ to us or it is still with them.
Phoebe Whelchel: i wish to cancle any business with your co. just becaiuse of that attatude just because a itemleaves your office doesent relive your co of its responcability co conclude the transaction
Phoebe Whelchel: and and they said to contact you
Phoebe Whelchel: they say it was delivered we have a new mailman he has been messing up mail so i may never get it
Pauline: One moment please...
Phoebe Whelchel: and my free trial is half over and i dont have a item to use
Pauline: Dear Phoebe, Please do not worry, in case you are delivered the MJ. We will be receiving it back. We will inform you as soon as we receive it. You can reorder the MJ after you get the confirmation from our side.
Phoebe Whelchel: i have been trying to get this problem fixed for over 2 weeks
Pauline: After we have shipped the MJ, we do not have ny control on it. You rest assured, we will consult the shipping department and let you know as soon as we get the MJ back.
Pauline: Please try to understand our situation.
Pauline: Thank you for your understanding and patience.
Phoebe Whelchel: why would i re order when i never got it and now i am getting so upset over this hole mess i don't want it
Pauline: Ok, In case you do not need it please be patient and we will let you know after we receive the MJ back.
Phoebe Whelchel: i am beginning to think your co> is a scam to builk us citisons out of there money
Phoebe Whelchel: because all i get is the runaround
Pauline: Your amount will not be deducted from your account.
Phoebe Whelchel: i have been Exstreamly patien with this hole mess it has been 10 days
Phoebe Whelchel: i should have had it in 45
Phoebe Whelchel: 4 not 45
Phoebe Whelchel: type o
Pauline: yes I understand that but please try to get my point that we cannot help after it is shipped.
Pauline: Can I have your email Id please?
Phoebe Whelchel:
Pauline: Thank you.
Pauline: We will contact you through this email ID.
Pauline: Is there anything else I may help you with today?
Phoebe Whelchel: i have went that route and gotton no ware is there a suppervisor i can chat with
Pauline: I am sorry, he is not available at this moment here.
Phoebe Whelchel: well it looks like i am just going to have to doo a little campaining aganst your Co then because this is rediculus
Pauline: I truly understand your concern. Please bear with us.
Phoebe Whelchel: i have for weeks with no resoloution
Pauline: I apologize for the inconvenience caused.
Phoebe Whelchel: it has been a verry big one
Pauline: I am sorry.
Phoebe Whelchel: like i said some one else is probaly haveing a great time at my expence
Phoebe Whelchel: who ever got it that is
Pauline: We will let you know as soon as we get the information. Thank you.
Phoebe Whelchel: it shouldent take weeks
Pauline: On on else can use your MJ as it needs your login information to start up.
Phoebe Whelchel: i can send a item by boat to china and it take less time
Pauline: I understand your concern.
Phoebe Whelchel: and what about my free trial it is blone to hell
Phoebe Whelchel: by time i would get it
Pauline: after we recieve the MJ we will cancel all the transaction and will send you a fresh MJ with the free trial period of 30 days.
Phoebe Whelchel: like i said it has been the worst experence i have had on the net and i have been on the net for 30 years
Phoebe Whelchel: what if you never recive it
Phoebe Whelchel: and i never recive it
Pauline: I am escalating this to our concerned department department and they will do as needful.
Phoebe Whelchel: well that is the second time i have hered that
Phoebe Whelchel: by the way for the reccord i have been on the net sence 1977
Pauline: ok.
Pauline: I apologize for the inconvenience.
Phoebe Whelchel: and i would like to say i am not mad at you personaly just at your co policy when they could have just sent out a replacement and solved the problem with the post office
Pauline: I will forward your suggestion to the higher authorities.
Phoebe Whelchel: in sted of saying i sent it and owell you didn't get it that is like saying tough sh*t to your public your trying to sell a product to
Phoebe Whelchel: trust me i tryed to run a business like that once with a hard core policy and i found out sometimes it is better to take a small losswith a shipping than to loose countomers
Phoebe Whelchel: if you keep the consumer happy you get better sales
Pauline: Thank you for your suggestion.
Phoebe Whelchel: because not everything is black and white
Pauline: I understand.
Phoebe Whelchel: to keep better sales word o mouth sells a product faster and better than all the advertising in the world
Phoebe Whelchel: words of Donald trump
Phoebe Whelchel: so please get me a solution fast as humanly possable
Pauline: sure, we will try our best to do that/
Phoebe Whelchel: it is not going to take a month is it?
Phoebe Whelchel: thing is i paid extra for extra fast shipping so i wouldent have wait 2 to 3 weeks
Pauline: WE will try to make it as soon as possible.
Phoebe Whelchel: looks like i have to wait anyway
Phoebe Whelchel: ok please keep me posted on it i am logging this just to let you know
Phoebe Whelchel: i like to try to keep a reccord of this i tryed to logg the last one but the window closed to fast
Pauline: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!
Pauline: Thank you for visiting. Please contact us at anytime.
Pauline: Thank you for chatting. Good-bye.
Thank you for the last 3 Anonymous' for your comments.
ReplyDeleteI can say plenty of good things about Magic Jack but their tech support sucks. This is only one example. Here is how I had to spend 41 minutes of my busy day.
ReplyDeleteGeneral Info
Chat start time Apr 21, 2008 6:34:46 PM EST
Chat end time Apr 21, 2008 7:16:43 PM EST
Duration (actual chatting time) 00:41:57
Operator Jonahlour
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Jonahlour'
Jonahlour: Hello, how may I help you?
Maxine: My name is actually Alonzo. I purchased several units. This one was for my Mother Maxine. I activated it last night. There seems to be no choice for area code 661. We have other MJs for area code 661. We had to get a number that is area code 650 we need a 661 number
Jonahlour: Thank you for bringing up your concern with us, Alonzo.
Maxine: well how can you help me
Jonahlour: I apologize for the incinvinience it cause you.
Jonahlour: The area code 661 is not yet available, Alonzo.
Maxine: With all due respect you are not listening to me. I have several Magic Jack units with 661 numbers
Jonahlour: My apologies.
Jonahlour: Do you mean area code 650?
Maxine: Sorry my friend.... you still are not listening...I have purchased about 5 MJs. All of them have 661 numbers except the one I activated last night...I had to get 650
Maxine: I need one for area code 661
Jonahlour: Please visit the site my.magicjack.com to change your area code.
Maxine: 661 was not offered to me when I signed up...even though it was previously......are you saying that it will be available now
Maxine: I think I may need to have you transfer this log to your supervisor so that I can get this issue resolved
Jonahlour: The area code 661 is not yet available, Alonzo. We will be releasing more area codes in the future at which time you could switch to your local area code. For now you can pick which ever code you like.
Maxine: explain to me how I have 4 other numbers that are Magic Jack including 661-998-8XXX
Jonahlour: Can I have your full name please?
Maxine: Alonzo FXXXXX
Jonahlour: Thank you
Jonahlour: Hello, how may I help you?
Maxine: Are you kidding me.... we've been chatting for a 1/2 hour
Jonahlour: Sorry, please disregard the last message.
Jonahlour: One moment please..
Maxine: You are taking a long time to resond to my messages ...maybe because you're trying to speak to more than one person at a time
Jonahlour: I sincerely apologize, Maxine.
Maxine: Supervisor please
Jonahlour: I check your account and you have five magicjack number.
Maxine: Yes I think I already said that
Maxine: Can you see what phone numbers I have
Maxine: Yes I think I already said that
Jonahlour: Let me check that for you.
Jonahlour: May I know what are the magicjack nubmer you have please?
Jonahlour: number*
Maxine: the new one?
Maxine: 650-739-XXXX
Jonahlour: The magicjack number you have.
Maxine: I have sewveral.... the 650 number I was assigned last night. I previously have 4-5 661 numbers I had no option last night for a 661 number I need one
Maxine: I've been chatting her for almost an hour. I need you to change my 650-739-XXXX number to a 661 number .....like the other 661 numbers I already have and please send me an email regarding this. I've been her too long and must end this chat session.
Jonahlour: Please don't hesitate to chat us back Maxine.
Maxine: what are you going to do for me?????
Jonahlour: I apologize, 661 area code is not yet available.
info: Your chat transcript will be sent to tackaa@aol.com at the end of your chat.
Thanks for the comment Alonzo. I mus t say just reading that chat session gave me stress LOL, I can only imagine sitting there for 41 minutes enduring this! I got what you were saying the first time you typed it, not sure why Jonahlour didn't. How can 661 not be available when you already have numbers for it lol. Maybe they ran out of 661's and had to say they are not available but couldn't the tech support have just said that?
ReplyDeleteWell thanks for the input. This post receives 30-60 visits every day for some reason and hopefully someone from Magic Jack could come forward and address the issues listed in the comments here?
Bev
I don't accept comments with profanity in them, so for the person who used the username "Former Magic Jack User" and left a comment.....I have bleeped out your profanity and here is the comment left by this person:
ReplyDeleteFormer Magic Jack User said:
"What a pile of ****! The Magic Jack is a half *** attempt at being something it's not. The device's performance is spotty at best. I have the highest available ATT Broadband service and the thing still works intermittently...when it's even working. IT'S JUNK!!! Oh, and don't bother trying to get technical support...sticking bicycle spokes in your eyes is less painful. Don't waste your time or money...or if you must spend, save money and get the next best thing...two cups and a string. If you still refuse to heed this warning you can buy my Magic Jack on eBay."
Well. I have to admit it... this is going to be an interesting experiment. I've been reading some very mixed reviews... all the tech sites and news programs are raving about it... but at the same time, actual users don't seem very satisfied with things like the tech support.
ReplyDeleteIf this thing works even for a LITTLE while... I'll be satisfied. Because you know what? The Model T had issues when it first came out, but we use cars every day now. You get what you pay for, and I'd rather take buggy stuff that needs a little TLC... over fees, taxes, and surcharges that are really starting to hurt my wallet! Thanks by the way, for posting the return page. I'll bookmark that in case during the trial period I HAVE to return it if it doesn't work.
Nothing ventured, nothing gained.
Well said Anonymous! I agree with much of what you wrote and for the minimal cost of the MagicJack, you aren't out much if it doesn't end up being what works for you!
ReplyDeleteBev
User comments are what count. It does not matter what magazines and tech sites say, what users experience is all that matters. HERE IS A RULE. If a company is unwilling to give you a contact/support phone number, then you shouldn't do business with them.
ReplyDeleteThanks for your comment Bryan. I would have to say that only a handful of people have complained and for that there are many more that are happy with MagicJack and saving LOTS of money! If it was widespread I would be more apt to think bad of Magic Jack but because it is not and so many are happy with the service and its such a SMALL fee...you aren't really losing much anyway.
ReplyDeleteBev
Here is info for Magic Jack, they do have phone numbers but I'm sure most people didn't think to look them up in the BBB website? Here you go:
ReplyDeletePeter Russo, CFO
(561) 722-0433
(561) 586-3380
It's not just a few, in the reviews on PC Magazine, 7 ratings are 1 star, don't like it. 1 gave it a 4 star 2 gave it a 5 star. That's more unhappy than happy.
ReplyDeleteThanks again Bryan for your comment. Not sure what else to say that I haven't already lol. ;) Taking the risk for $40 isn't that much, it does work for a lot of people well. If it was a loss of say $400, I could see where it would be a big issue. KWIM?
ReplyDeleteBev
From the number of web sites decrying their poor service and shady shipping practices, if the magic jack isn't a scam it surely is an example of inept business practices.
ReplyDeleteThanks for your comment Anonymous. How do we know that these websites are valid that bad mouth Magic Jack? Could be the competition trembling in their boots because they realize how good Magic Jack realy is lol.
ReplyDeleteIf for $20 a year, I'm getting to call my family back home and anywhere long distance for FREE and locally at that rate.....I'm saving LOTS of money and they will most likely improve their customer service in the future. Don't most new companies start out a bit rocky anyway? Give them time to work out the mistakes/problems.
Bev
I've had majic jack for 2 weeks beesides the poor customer service the unit is not reliable.I can call a number and either I cannot hear them or they cannot hear me. The next call can be acceptable. This recurrs all the time. Additionally I was billed immediately not after the 30 day trial.
ReplyDeleteIs it just me, or do there customer service rep's fail a common sense Turring test?
ReplyDeleteYep, looks like there techs are chat bots, and fairly cheap ones at that!
Magic Jack's Customer support is the worst I've ever encountered. Here is my 2 hour chat with their customer support.
ReplyDeleteI'd like to add that the first guy should have sent me to the next level much sooner. Between each response is about two or three minutes it feels like forever.
I doubt very seriously he spoke any english at all. Maybe they are using a translating page? I was so frustrated. I was very proud of myself and didn't use any real swear words! *pats on the back*
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Ivan'
Ivan: Hello, how may I help you?
Mary Ellen: My voicemail is not working
Mary Ellen: I have been to through this with 7 other technicians
Mary Ellen: over the last week
Ivan: Thank you for bringing that concern.
Ivan: When did this problem start to occur.
Ivan: ?*
Mary Ellen: two months ago
Ivan: What is the main problem.
Ivan: ?*
Mary Ellen: When someone calls the voicemail picks up says goodbye and hangs up. I can't even check the voicemail or change the password - it hangs up on me.
Ivan: To retrieve your voicemail, simply use your mouse to click the VOICEMAIL button on your magicJack softphone, or dial your own number (from any phone). At the automated voice press the star (*) button. When prompted, enter your default password: 1234. Then follow the prompts to change your password, customize or retrieve your voicemail. If you have changed your password to a password that has more than 4 digits, please try the first 4 digits of the new password as only 4 digit passwords are allowed
Mary Ellen: I don't like the cut and paste answer. It means that you don't understand my problem.
Mary Ellen: Call my phone number I'll let it go to voicemail and you can see for yourself what it
does.
Mary Ellen: You don't have time to push *
Ivan: Please try unplug your magicjack and plug it to different USB port on your computer.
Mary Ellen: I'll humor you. I've done that, but I'll do it again just for you.
Ivan: Please try it again.
Mary Ellen: It's restarting right now
Ivan: That's great to hear.
Mary Ellen: Ok, now it's running.
Ivan: Ok that's good.
Mary Ellen: Tried the voicemail button. Says "goodbye" and hangs up on me.
Mary Ellen: Just like it has before.
Ivan: Is that good.
Mary Ellen: is it?
Mary Ellen: I'm trying very hard to stay pateint with this service.
Ivan: Please try our magicfix.
Mary Ellen: I did.
Ivan: ?*
Mary Ellen: Thats why I'm here with you.
Mary Ellen: I've upgraded the software, I've restarted my computer nothing seems to work.
Mary Ellen: Can you send me up to the next level of support?
Mary Ellen: Is there a person I can talk to?
Ivan: From the phone that is plug to your magicjack, Please dial your own number.
Mary Ellen: Ok
Mary Ellen: says goodbye and hangs up on me
Ivan: When you hear a voice, press the * ( Star ) key.
Mary Ellen: says goodbye and hangs up on me
Mary Ellen: says goodbye and hangs up on me
Mary Ellen: says goodbye and hangs up on me
Ivan: When prompted, dial the default password 1234 on your phone or softphone.
Mary Ellen: says goodbye and hangs up on me
Ivan: Please run upgrade.
Mary Ellen: I don't have time to press star Key.... You call it!!!!!
Mary Ellen: I DID!!!!
Ivan: Please upgrade recovery tool.
Mary Ellen: Ivan I don't think you understand me.
Mary Ellen: I have been through this with 8 technical support people. Can someone just call the
number for themselves and see that I'm not crazy?
Ivan: please use other phone.
Mary Ellen: I have used my other phone, my cell phone.
Mary Ellen: I've used my work phone
Mary Ellen: I've used my husbands cell phone
Ivan: Please use a corded or cordless phone Mary.
Mary Ellen: I can make calls just fine thru the magic jack phone. I get a dial tone I can call my sister I just cant use the voicemail.
Ivan: You can use that and try your voicemail.
Mary Ellen: Call my phone... 713-931-****
Ivan: Sorry sir but we only do chat support here.
Mary Ellen: So what is your next step if you can't help me here?
Ivan: Just follow this steps it an effective one.
Ivan: button on your magicJack softphone, or dial your own number (from any phone). At the automated voice press the star (*) button. When prompted, enter your default password: 1234. Then follow the prompts to change your password, customize or retrieve your voicemail. If you have changed your password to a password that has more than 4 digits, please try the first 4 digits of the new password as only 4 digit passwords are alTo retrieve your voicemail, simply use your mouse to click the VOICEMAIL lowed
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: I want to be nice to you
Mary Ellen: I don't think you understand english very good.
Mary Ellen: You are not listening
Ivan: Please download and run the recovery tool from the link below.
Ivan: After running the tool, unplug your magicjack.
Mary Ellen: I did that with the last agent
Ivan: wait 15 seconds, and plug it back in.
Mary Ellen: I've done this already
Mary Ellen: I'm not doing it again
Mary Ellen: You didn't even give me the link
Mary Ellen: THis must be your first day
Mary Ellen: I think you are running me around in circles so I'll quit
Mary Ellen: Ivan, where are you?
Ivan: Magicjack voicemail is set to 4 rings.
Mary Ellen: You are trying to piss me off, aren't you
Ivan: magicjack voicemail is set to 4 rings by deafult and cannot be changed at this time.
Mary Ellen: I don't care? I can't even get into it. I can't change anything!!!!
Mary Ellen: Seriosly, if you heard what it does... you'd be mad too!
Mary Ellen: Why are you bullshitting me?
Mary Ellen: We are chasing our tails here.
Ivan: To your own answering machine with your magicjack, you can change the settings on your
answering to pick up after 3 rings, before the magicjack voicemail picks up.
Ivan: How to use an answering machine magicJack voicemail is set to 4 rings by deafult and cannot be changed at this time. To use your own answering machine with your magicJack, you can change the settings on your answering to pick up after 3 rings, before the magicJack voicemail picks up.
Mary Ellen: Oh, that's good. SO now it will just pick up in Three rings and tell me goodbye and hang
up on me... GREAT
Mary Ellen: How about if We set it to 16 rings and I'll use my own answering machine!!!
Ivan: Have you tried it already mrs. Mary
Mary Ellen: Let me explain it one more time.
Mary Ellen: I call my voice mail from my phone
Mary Ellen: The voicmail picks up and says... "GOOD BYE"
Mary Ellen: ANd then hangs up on me
Mary Ellen: why don't you understand me?
Ivan: You must wait 4 ring before the voicemail works.
Mary Ellen: So at three rings what do you do?
Ivan: Wait until the fourth ring is over.
Mary Ellen: and then what?
Ivan: To retrieve voicemail.
Mary Ellen: You are not serious
Mary Ellen: You have no idea what I am saying do you?
Mary Ellen: Can you put someone else on that will understand me?
Ivan: Simply use your mouse to click the voicemail button on your magicjack button.
Mary Ellen: I can hear my life slipping away...
Mary Ellen: into the black hole that is customer service from another contry
Mary Ellen: You have not understood a word I have said
Ivan: What is the problem that you are still encountering.
Ivan: ?*
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Ivan: When prompted, enter your default passw2ord: 1234.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: YOU DON"T HAVE TIME TO PUSH ANYTHING...
Mary Ellen: VOICEMAIL says goodbye and hangs up on me.
Mary Ellen: go to babel fish and translate what I"ve been saying to you
Mary Ellen: YOu have no idea what you are doing do you?
Ivan: Then followed the prompts to change your password, customize or retrieve your voicemail.
Mary Ellen: AS SOON AS VOICEMAIL PICKS UP - IT HANGS UP - RIGHT AWAY!!!! NO TIME TO PRESS ANYTHING!!!!!!
Mary Ellen: What country are you in?
Ivan: Don't worry Mary I will help you to solve that one.
Mary Ellen: What country are you in?
Mary Ellen: What country are you in?
Mary Ellen: What country are you in?
Ivan: I'm so sorry but for security purposes we are not allowed to tell something about our identity.
Mary Ellen: thats not your identity
Mary Ellen: that's your location
Ivan: And also the where we are now.
Mary Ellen: You don't speak english do you
Mary Ellen: everything I'm typing is going through a translator
Ivan: I do speak English Mary.
Mary Ellen: well you don't understand it very well
Ivan: Please cooperate with me to help you solve the problem
Mary Ellen: I've been telling you my problem for 30 minutes now.
Ivan: Please cooperate with me Mary.
Ivan: Will you please go to the softphone menu and click advanced user.
Mary Ellen: You tell me what you understand my problem to be.
Ivan: I understand your problem Mary. All I'm asking you is to cooperate with me for us to solve
the problem you have encountered.
Mary Ellen: tell me what you understand
Ivan: Your problem is your voicemail is not working right?
Mary Ellen: how is it not working right?
Mary Ellen: explain it... I want to know you know what's wrong
Mary Ellen: how is my voicemail not working?
Mary Ellen: what happens?
Ivan: Madam,I really apologize if i dont understand what you have said a while ago.
Ivan: It is because I cant read them all at a time.
Ivan: I have to read them carefully so that I can diagnose your problem for me to be able to help you Madam since its my pleasure to help you.
Mary Ellen: what do we do now?
Mary Ellen: I want to talk to your supervisor
Ivan: So please let us be more patient because it wont work unless we kepp calm.
Ivan: Now please bear with my solutions.
Ivan: Is your system firewall enabled?
Mary Ellen: I am doing your solutions
Mary Ellen: yes
Ivan: Please disable it.
Mary Ellen: can't
Mary Ellen: voicemail worked fine when it was enabled
Ivan: Please bear with me Madam because if you wont this thing would not work.
Mary Ellen: what are you going to do?
Ivan: Just please bear with me.
Ivan: And may I asked if you have tried to change phone number before?
Mary Ellen: yes
Ivan: I see.
Ivan: When you have changed your phone number before,did you check
Ivan: your voicemail if it is checked?*
Mary Ellen: yes.
Ivan: I see.
Mary Ellen: it would email me voice messages
Ivan: Okay.
Ivan: Then may I know what is the main problem with regards to your voicemail please?
Mary Ellen: you are killing me
Mary Ellen: really
Mary Ellen: you want me to die from being on the computer too long
Ivan: I am sorry but I am just trying my best to help you.
Mary Ellen: no you aren't
Ivan: If you want,would you mind me to escalate you to a higher department who can best resolve
your problem.
Ivan: ?*
Mary Ellen: Why didn't you do that an hour ago?
Mary Ellen: YES DO THAT
Ivan: I apologize.
Ivan: Thank you.
Chat InformationPlease wait while I transfer the chat to the best suited site operator.
Chat InformationYou are now chatting with 'Cristine'
Cristine: Hi Mary this is cristine
Mary Ellen: I have been on here for an hour
Cristine: Please allow me to read your chat with Ivan
Mary Ellen: That will take a while
Mary Ellen: IF you don't understand english it will take forever
Cristine: I see you have two magicjack number
Mary Ellen: no, just changed from one to the other.
Cristine: Which number your are now facing a voicemail issue?
Mary Ellen: When I sign in to my account it only gives me the 713931**** number. It's the only number I use.
Cristine: How many magicjack do you have?
Mary Ellen: One
Cristine: Are you currently using this one?
Cristine: 713931****
Mary Ellen: yes
Cristine: ok, I will try to make a test call to your number
Mary Ellen: do you want me to answer?
Cristine: yes
Cristine: Just made the test call
Cristine: it went through
Mary Ellen: it is my voicemail that is the problem
Cristine: I see you dont have voicemail message as of the moment, so you cant retreive any
Mary Ellen: it hangs up on me as soon as I call it
Cristine: Could you try to leave a message and try to retreive it after
Mary Ellen: it does not let you leave messages either
Cristine: ok, try to unplug your magicjack form the USB port then call the magicajack number using
another line them leave a message.
Mary Ellen: I'll try it
Mary Ellen: just a minute
Cristine: sure
Cristine: Sure, just take your time
Mary Ellen: It doesn't ring. It just says goodbye and hangs up. Try it.
Cristine: is it unplug now?
Mary Ellen: yes
Cristine: ok
Cristine: Plug back in the magicjack please
Mary Ellen: Ok
Mary Ellen: it is starting now
Mary Ellen: it takes a minute
Mary Ellen: or three
Cristine: ok
Mary Ellen: Ok, it is on now
Cristine: can you clikc on your soft phone?
Mary Ellen: the voicemail button?
Cristine: click
Cristine: no
Cristine: Menu
Mary Ellen: yes
Cristine: ok, click on MENU>>ADVANCE USERS>>RESTART
Mary Ellen: ok
Mary Ellen: it's restarted
Cristine: after that unpplug your magicjack for 15 seconds
Cristine: plug it back in after that.
Mary Ellen: Ok
Mary Ellen: now another three minutes to start
Cristine: ok
Mary Ellen: now it's restarted.
Cristine: ok
Cristine: try to personalize your voicemail Mary
Mary Ellen: Nope. it says goodbye and hangs up
Cristine: How did you dial the number?
Mary Ellen: first I tried the vmail button on the computer.
Mary Ellen: then I dialed the number from the phone
Mary Ellen: both did not work
Cristine: How did you dial your number?
Mary Ellen: 713931****
Cristine: ok, try to dial that again then press star key right away
Cristine: *
Mary Ellen: no can't
Mary Ellen: it doesn't work
Cristine: try to unplug your magicjack from the USB port please I will try to see it my call will go
through your voicemail
Mary Ellen: ok, it's unplugged
Cristine: ok
Cristine: please plug in again your magicjack please
Mary Ellen: ok
Cristine: Thank you
Cristine: if you click on the Vmail buton did it also says "Bye" then hangs up?
Mary Ellen: yes
Cristine: Does the soft phone says Ready to Call?
Mary Ellen: yes
Cristine: ok. try to click again on your vmail buttonthen star (*) key right away
Mary Ellen: can you do it? I can't.
Cristine: I cant access that at your end, but i have refreshed your account already.
Cristine: Try to restart your PC and try to retreive your voicemail afer. However I will still escalate
yout issue to our engineering department and have them look further on this issue as to what causes
such. Please do give them 72 hours maximum.
Cristine: I may need more information from you.
Mary Ellen: Ok
Mary Ellen: I will give it to you now
Cristine: may I have your full name and your email address please?
Mary Ellen: Mary Ellen ****, *****
Cristine: thank you
Cristine: When did you first experience such issue?
Mary Ellen: 2 months ago
Cristine: thank you.
Cristine: i just escalated your issue to them please do wait or their response Mary.
Mary Ellen: Ok. thank you.
Hi, It's me again, Mary Ellen. Just wanted to add they finally fixed my problem. After another 2 and a half hour chat I called the company and talked to a real person! An hour later a technician called me and by the time I got home from work, it was fixed.
ReplyDeleteTo Magic Jack.. I say fire India! There's nothing like real Americans to take care of our own.
I have read these reviews, and have had no such problems the two months I have had the Magic Jack.
ReplyDelete1. They didn't bill me till the 30 days were up.
2. No gliches, NONE - works with my vista, XP, AND EVEN my Win98 !
3. Works sending faxes, just attached it to my fax machine!
4. Calls are clearer than with my reguar house phone.
5. Works WHILE DRIVING DOWN THE ROAD (while attached to my laptop that has a aircard attached)
6. Have not missed ANY calls while it was on a internet connected computer - and have gotten voice mails in my emails during the time it was not connected (there are some times I am out of cell tower range for my air card - thus not connected)
Can not tell you how happy I am that I took a change on this amazing product.
Hollyecho Montgomery
Bangor, PA
I always love getting the good reports! Thanks Hollyecho for your comment! :)
ReplyDeleteBev
I've been using my cell phone exclusively but frustrated when the battery dies or I leave it at the office so I got Magic Jack and have to say I am very impressed with the product and ease of installation. I would love to invest in this company if anyone knows how. The limitations so far is that it is not compatible with any PC operating systems older than XP. I've had no problem with chat support so far. By the way if you are ordering online don't upgrade the shipping - I accepted standard USPS service and received it in 3 business days.
ReplyDeleteThank you anonymous for the comment and glad it is working for you! I wouldn't know about investing in the company, sorry.
ReplyDeleteBev